The following Terms and Conditions of Service (“Terms“) apply to all products and services provided by Maxias DX Pte. Ltd. to its clients (each, a “Client“).
By using our services and/or purchasing our products and services, the Client agrees that it is in agreement with and legally bound by these Terms and our Privacy Policy as modified from time to time.
Maxias DX Pte. Ltd. requires that a web design mockup / template is approved by the Client before coding of a site commences. Once the design mockup / template(s) for the web site is/are approved by the Client, coding will commence; any subsequent changes to navigation items, colours, structure or content that requires changes to the template may incur additional charges.
Once web design is complete, Maxias DX Pte. Ltd. will provide the Client with the opportunity to review the resulting work. Maxias DX Pte. Ltd. will provide one set of minor changes at no extra cost within 14 days of the start of the review period.
Any indication given by Maxias DX Pte. Ltd. of a design project’s duration is to be considered by the Client to be an estimate. The Client shall provide timely response and approval to Maxias DX Pte. Ltd. to ensure that any estimated or indicative delivery date may be met.
The Client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design may be liable to a separate charge and change in timeline and that Maxias DX Pte. Ltd. is not bound to implement any such required changes unless and until the additional charge and change in timeline has been agreed to between the parties.
The Client also agrees that Maxias DX Pte. Ltd. holds no responsibility for any amendments made by any third party, before or after a design is published.
12 months web maintenance packages for all projects developed and “Live” by Maxias DX Pte. Ltd. starts from the “Live” date and is strictly limited to de-conflicting and debugging tech issues within the website, and updating and upgrading the versions of the website to keep the website up to date.
Content update and Creation of artwork can be included if the scope of update is within the current features and functionality of the website.
Man hours will be prorated based on package signed and amount paid.
All tasks will utilize a minimum of 30 minutes each.
Un-utilized man hours will be forfeited upon expiry of the web maintenance period as indicated in the quotation or invoice or Service Agreement entered into between Maxias DX Pte. Ltd. and the Client.
Maxias DX Pte. Ltd. warrants that for a period of 180 days (6 months) after the official launch date, unless otherwise specified by the Maxias DX Pte. Ltd.’s development team, any website and systems developed by Maxias DX Pte. Ltd. will be free of defects and errors (“Warranty”).
The Warranty covers any bugs, security issues, or crashes that occur due to our development work.
Maxias DX Pte. Ltd. offers a limited in-house hosting services through an out-sourced virtual server.
Maxias DX Pte. Ltd. does not guarantee, represent or warrant continuous service and will accept no liability for loss of service or inaccessibility, whatever the cause.
Maxias DX Pte. Ltd. cannot guarantee the availability of any domain name requested by the Client.
Where Maxias DX Pte. Ltd. is asked to register a domain name on behalf of a Client, it will take reasonable endeavours to do so but the Client should not assume a successful registration and Maxias DX Pte. Ltd. shall not be responsible for any unsuccessful registration due to unavailability.
The Client agrees to allow Maxias DX Pte. Ltd. all necessary access to computer systems, as required, in order to complete a website project and until all payments due are cleared.
The Client agrees to supply Maxias DX Pte. Ltd. with all necessary materials, information and documentation, electronic, or otherwise, required to create and complete the project.
All payments for web development services are payable according to the payment schedule outlined in the signed quotation or Service Agreement.
The Client agrees to provide clear and timely feedback and approvals throughout the project. Any changes to the project scope may result in additional costs and delays.
The Client retains ownership of all intellectual property rights in the content and materials provided for the website. Maxias DX Pte. Ltd. retains ownership of all intellectual property rights in the web development work, unless otherwise agreed in writing.
Maxias DX Pte. Ltd. will deliver the website according to the project timeline. The Client is responsible for reviewing and testing the website to ensure it meets their requirements.
Maxias DX Pte. Ltd. may offer maintenance and support services for the website, which will be outlined in a separate agreement.
Maxias DX Pte. Ltd. will not be liable for any losses or potential losses caused directly or indirectly by the website, except to the extent caused by Maxias DX Pte. Ltd.'s gross negligence or willful misconduct.
All cancellations must be in writing with at least 1 month's notice prior to the cancellation date. Maxias DX Pte. Ltd. reserves the right to invoice for the full project amount in the event of abrupt cancellation.
Maxias DX Pte. Ltd. warrants that the website will be free from defects in workmanship for a period of 1 Month.
If Maxias DX Pte. Ltd. is responsible for hosting the website or integrating third-party services, the Client agrees to comply with the terms and conditions of these services.
All payments for AI integration services are payable on a monthly, quarterly, half-yearly, or yearly basis, as specified in the signed quotation or Service Agreement.
Maxias DX Pte. Ltd. will use reasonable efforts to deliver the AI integration services according to the project timeline. However, any alterations to the initial agreed scope may result in delays and changes to the projected timeline.
The Client acknowledges that Maxias DX Pte. Ltd. retains ownership of all intellectual property rights in the AI integration services, including any custom-built models or algorithms.
Maxias DX Pte. Ltd. will ensure the secure processing and storage of Client data in accordance with applicable data protection laws.
Maxias DX Pte. Ltd. will not be liable for any losses or potential losses caused directly or indirectly by the AI integration services, except to the extent caused by Maxias DX Pte. Ltd.'s gross negligence or willful misconduct.
All cancellations must be in writing with at least 1 month's notice prior to the cancellation date. Maxias DX Pte. Ltd. reserves the right to invoice for the full project amount in the event of abrupt cancellation.
All payments for omnichannel services are payable on a monthly, quarterly, half-yearly, or yearly basis, as specified in the signed quotation or Service Agreement.
Maxias DX Pte. Ltd. will use reasonable efforts to deliver the omnichannel services according to the project timeline. However, any alterations to the initial agreed scope may result in delays and changes to the projected timeline.
Maxias DX Pte. Ltd. will ensure seamless integration across all channels, including but not limited to social media, messaging apps, and voice assistants.
Maxias DX Pte. Ltd. will ensure data consistency across all channels, ensuring a unified customer experience.
Maxias DX Pte. Ltd. will not be liable for any losses or potential losses caused directly or indirectly by the omnichannel services, except to the extent caused by Maxias DX Pte. Ltd.'s gross negligence or willful misconduct.
All cancellations must be in writing with at least 1 month's notice prior to the cancellation date. Maxias DX Pte. Ltd. reserves the right to invoice for the full project amount in the event of abrupt cancellation.
All payments for e-commerce services are payable on a monthly, quarterly, half-yearly, or yearly basis, as specified in the signed quotation or Service Agreement.
Maxias DX Pte. Ltd. will use reasonable efforts to deliver the e-commerce services according to the project timeline. However, any alterations to the initial agreed scope may result in delays and changes to the projected timeline.
Maxias DX Pte. Ltd. will not be liable for any defects or issues with products sold through the e-commerce platform, except to the extent caused by Maxias DX Pte. Ltd.'s gross negligence or willful misconduct.
Maxias DX Pte. Ltd. will ensure secure payment processing in accordance with applicable payment card industry standards.
All cancellations must be in writing with at least 1 month's notice prior to the cancellation date. Maxias DX Pte. Ltd. reserves the right to invoice for the full project amount in the event of abrupt cancellation.
The Client is responsible for establishing and communicating their returns and refunds policy to customers.
At the time of proposal, Maxias DX Pte. Ltd. will provide the Client with a Service Agreement or quotation. A copy of the Service Agreement or quotation is to be signed and dated by the Client to indicate acceptance and should be returned to Maxias DX Pte. Ltd.. Alternatively, the Client may send an official purchase order in reply to the Service Agreement or quotation, indicating its agreement to these Terms. No work on a project will commence until acceptance of the Service Agreement or quotation, and agreement to these Terms have been received by Maxias DX Pte. Ltd. in a form satisfactory to it.
The Client will be provided with an Invoice prior to final publication. At this time the remainder of the amount due will become payable to Maxias DX Pte. Ltd.. The Client shall pay the Invoice within 14 days upon receipt of invoice from Maxias DX Pte. Ltd. Accounts which remain outstanding for 14 days after the date of invoice, will incur interest of 2% per month of the outstanding amount without any demand or notice being required.
The Client shall be responsible for and pay all applicable taxes including goods and services tax and withholding tax (if any) at the prevailing rate imposed or levied on the service and our fees and other charges.
Payments may be made by cash, bank transfer, Paynow or cheque made payable to Maxias DX Pte. Ltd.. Publication and/or release of work produced by Maxias DX Pte. Ltd. on behalf of the Client, may not take place until full payment in cleared funds has been received.
Returned cheques will incur an additional fee of SGD30 per returned cheque. Maxias DX Pte. Ltd. reserves the right in its sole discretion to consider an account to be in default in the event of a returned cheque.
Charges for design services to be provided by Maxias DX Pte. Ltd. will be set out in the written estimate or quotation that is provided to the Client. At the time of the Client’s signed acceptance of this estimate or quotation, indicating acceptance of these Terms, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until Maxias DX Pte. Ltd. has received this amount.
Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of 50% of the project quotation total before the work is supplied to the Client for review. The remaining 50% of the project quotation total will be due upon completion of the work prior to upload to the server, handover to the Client or release of materials.
Charges for design work do not cover the release of copyright design files including indd, psd, png, fla, .pdf or any other source files, the intellectual property rights of which shall remain vested in Maxias DX Pte. Ltd. or its licensors, as the case may be; if the Client requires these files, they will be subject to a separate quotation or ‘buy-out’ charge as agreed between the parties.
Charges for any additional services over and above the estimated quotation, shall be separately agreed and will become fully payable (i.e. 100% of the quoted amount) at the time of agreement between the parties of such additional charges.
An account shall be considered in default if it remains unpaid for 14 days from the date of invoice, or following a returned cheque. Maxias DX Pte. Ltd. shall be entitled to remove the Client’s material from any and all computer systems, until the amount due has been fully paid.
For the avoidance of doubt, the removal of such materials does not relieve the Client of its obligation to pay the due amount. Clients whose accounts become in default agree to indemnify Maxias DX Pte. Ltd. against any and all liability, damages and/or costs, including but not limited to reasonable legal expenses and third party collection agency fees as a result of or arising from the enforcement of these Terms.
All intellectual property rights and copyrights is retained by Maxias DX Pte. Ltd. on all design work, features and functionalities including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all applicable costs have been settled.
For the avoidance of doubt, if a choice of design is presented, only one solution and final and finished deliverable are deemed to be given by Maxias DX Pte. Ltd. as fulfilling the contract. All other designs and intellectual property rights remain the exclusive property of Maxias DX Pte. Ltd., unless agreed in writing between Maxias DX Pte. Ltd. and the Client.
By supplying text, images and any other data/information to Maxias DX Pte. Ltd. for inclusion in the Client’s website or other medium, the Client hereby represents and warrants that it is the exclusive owner of all such materials and/or that it holds the appropriate copyright and/or trademark permissions and that such materials do not infringe the intellectual property rights of any third party.
The Client may request in writing from Maxias DX Pte. Ltd., the necessary permission to use materials (in respect of which Maxias DX Pte. Ltd. holds the intellectual property rights) in forms other than for which it was originally supplied, and Maxias DX Pte. Ltd. may, in its sole discretion, grant this.
The Client agrees to fully indemnify and hold Maxias DX Pte. Ltd. free from harm in any and all claims, liability, damages and/or costs resulting from the Client’s breach of any of its undertakings, representations and warranties above and any Term herein.
Any claim against Maxias DX Pte. Ltd. shall be limited to the relevant fee(s) paid by the Client.
Any design, copywriting, drawing, idea or code created for the Client by Maxias DX Pte. Ltd., or any of its sub-contractors, is licensed for use by the Client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Maxias DX Pte. Ltd. and any of its relevant sub-contractors.
Where there is a risk of infringement or breach of third party intellectual property rights, all design work should be registered by the Client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use, at its own expense. Maxias DX Pte. Ltd. will not be held responsible for any and all damages resulting from such claims.
Maxias DX Pte. Ltd. is not responsible for any loss, or consequential, exemplary, special, punitive or other damage or loss due to or arising from the non-delivery of products or services, of whatever cause. The Client agrees not to hold Maxias DX Pte. Ltd. responsible for any such loss or damage. Any claim against Maxias DX Pte. Ltd. shall be limited to the relevant fee(s) paid by the Client.
The Client agrees to Maxias DX Pte. Ltd.’s definition of acceptable means of supplying data to it, to be decided in its sole discretion and to be decided in its sole discretion.
Texts and images which are supplied in an electronic format are to be provided in a format as prescribed by Maxias DX Pte. Ltd. via online shared drive, e-mail / FTP, or any other means as agreed between Maxias DX Pte. Ltd. and the Client.
Images must be of a quality suitable for use without any subsequent image processing, and Maxias DX Pte. Ltd. will not be held responsible for any image quality which the Client later finds unacceptable.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images, which shall be billed to the Client.
Maxias DX Pte. Ltd. will consider a project as inactive if after multiple follow-ups, the Client is still not responding to Maxias DX Pte. Ltd.’s request for information, direction, feedback, or approval.
Under such scenario, Maxias DX Pte. Ltd. will pause the project and allocate its resources to other ongoing projects until the Client reaches out back to continue the project (“Resumption”).
A reactivation fee of SGD500 to retrieve data and information, and to allocate new resources will be imposed to the Client for the Resumption of the project.
If the Client remained unresponsive after 2 years from the project is identified as inactive, Maxias DX Pte. Ltd. reserves the right to remove the project’s data and information from its database / server. Maxias DX Pte. Ltd. will not be held liable for loss of any data and information in this regard.
To the maximum extent permitted by applicable law, in no event shall Maxias DX Pte. Ltd. be responsible for any consequential, exemplary, special, punitive or other damages, including, without limitation, lost revenue or profits, in any way arising out of or related to any of the services fulfilled and provided under these Terms.
Any claim against Maxias DX Pte. Ltd. shall be limited to the relevant fee(s) paid by the Client.
The Client remains solely responsible, irrespective of the legal basis for a claim, for the use of all deliverables pursuant to the services provided hereunder, and all activities conducted around, through and in connection therewith by the Client, its end users and any other third parties and any reactions, consequences and actions or breach of applicable laws that may result from the viewing, disclosure, exhibition, marketing, promotion and other commercial communications in respect of such deliverables.
Maxias DX Pte. Ltd. is not liable for a failure to perform any of its obligations if: (a) the failure was due to war, riot, revolution, act of piracy, act of sabotage, violent storm, cyclone, earthquake, tidal wave and floods which are not seasonally expected;
(b) it could not reasonably be expected to have foreseen its effect upon its ability to perform at the time of the conclusion of the relevant contract; or
(c) it could not reasonably have avoided or overcome it. Maxias DX Pte. Ltd. shall promptly notify the Client of any such event if the affected party is Maxias DX Pte. Ltd. and such an event lasts longer than 30 days.
In such an event, Maxias DX Pte. Ltd. may, without penalty, liability or further obligation, terminate the relevant contract with written notice.
The Client agrees to allow Maxias DX Pte. Ltd. to place a small credit on printed material exhibition displays, advertisements and/or a link to Maxias DX Pte. Ltd.’s website on the Client’s website.
The Client also agrees to allow Maxias DX Pte. Ltd. to place websites and other designs, along with a link to the Client’s site on Maxias DX Pte. Ltd.’s website for demonstration purposes and to use any designs in its own publicity and portfolios.
Maxias DX Pte. Ltd. will not include in its designs, any text, images or other data which it deems in its sole discretion to be immoral, offensive, obscene or illegal.
All advertising material must conform to all standards laid down by all relevant advertising standards and authorities and the Client remains solely responsible for ensuring that there is no breach of applicable laws in the dissemination, sharing or use of such material.
Cancellation of orders may be made formally in writing with 1 month’s notice via e-mail to techsupport@maxias.net and mail to Maxias DX Pte. Ltd.’s postal address.
The Client will then be invoiced for all work completed over and above the non-refundable deposit initially made, with such balance due and payable within 14 days.
For the avoidance of doubt, Maxias DX Pte. Ltd. remains the sole and exclusive owner of all content created and working files until the required payment is received.
Maxias DX Pte. Ltd. may, from time to time, utilise the services of various partner organisations/Service Providers (both affiliated companies and external organisations, “Partners”) for domain and hosting, data processing, operational activities, management and maintenance.
Such Partners may be based in Singapore or outside of Singapore.
Maxias DX Pte. Ltd. is committed to ensuring that our Partners adhere to these obligations.
In the event of any disputes arising under or in connection with these Terms, the use of our services and/or purchase of our products and services, both Maxias DX Pte. Ltd. and the Client agree to engage in good faith negotiations to seek an amicable resolution.
Maxias DX Pte. Ltd. has established a client conflict resolution framework.
During the term and after the termination or completion of the project, the Client agrees not to directly or indirectly engage in, participate in, or provide financial assistance to any business or activity that is similar to or competitive with the business of and services provided by Maxias DX Pte. Ltd.
The Client also agrees not to directly or indirectly solicit, hire, or engage the services of any employee or contractor of Maxias DX Pte. Ltd. involved in the execution of the project.
Maxias DX Pte. Ltd. makes no representations, warranties or guarantees of any kind, express or implied, for any and all products and/or services that it supplies.
Maxias DX Pte. Ltd. will not be held responsible for any and all damages resulting from products and/or services it supplies.
Any claim against Maxias DX Pte. Ltd. shall be limited to the relevant fee(s) paid by the Client.
These Terms contain the entire agreement of the parties and supersedes all prior understandings or agreements as to the subject matter covered by these Terms.
Maxias DX Pte. Ltd. reserves the right to change any rates and any of these Terms at any time and without prior notice.
The provision of services under these Terms and these Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
The placement of an order for any products or services offered by Maxias DX Pte. Ltd., by email, verbally or in writing, is deemed to be acceptance of these Terms by the Client.
An amount validated by the Client’s signature on the Service Agreement constitutes acceptance of these Terms and forms a Contract for Business between the signatory and Maxias DX Pte. Ltd.
~ Updated by 7th May 2025